Datacom Delivers the Future of IT Management with the HP Workforce Experience Platform
Datacom improves IT experience for its global customers through advanced device lifecycle management.
Objectives:
- Deliver comprehensive visibility into end-user fleets
- Proactively identify and resolve security risks and vulnerabilities
- Optimize device utilization and software performance
Approach:
- Leverage the HP Workforce Experience Platform’s (WXP) telemetry for real-time fleet health reports
- Utilize WXP to generate actionable insights
Business Outcomes:
- Provide clear visibility of IT investments
- Enable the intelligent anticipation and resolution of issues
- Maximize IT investment
- Contribute to a more sustainable end-user compute fleet
Objectives
Remove guesswork with clear visibility and data-driven insights
Today, with 66% of companies advancing hybrid or remote workplace strategies, there are more devices across more locations than ever before, stretching IT teams beyond their limit. Efficiently managing and optimizing IT assets that span tens, even hundreds of thousands of devices requires visibility into IT investments and data-driven recommendations.
Datacom is a visionary IT services provider dedicated to unlocking more value in IT fleets. The homegrown Australian company sets a new standard in IT services through its world-class technology and comprehensive suite of services to optimize every aspect of IT operations. “We like to turn the unimaginable into reality for our customers,” says Greg Furlong, Associate Director at Datacom.
Datacom identified the leading challenge its customers face — a lack of understanding of their end-user fleet. “One of the problems we have found our customers continually facing is understanding what is happening in their end-user compute fleet,” Furlong says. As a result, customers:
- Faced a shortage of in-house resources to leverage existing tools and build accurate reports
- Failed to identify security risks and vulnerabilities proactively
- Troubleshoot problems reactively, leading to poor user experiences, increased downtime, and lower resolution times
- Struggled with effectively planning and budgeting for resources
We had a vision to develop an offering that reduced complexity to simplicity and removed the guesswork that a lot of organizations were relying on to make decisions.- Greg Furlong, Associate Director at Datacom
Approach
Collaborating for success to simplify the complex
To address these issues, Datacom developed Datacom Insights — a new, innovative practice — to eliminate any uncertainties that can lead to costly and inflexible decisions. Datacom envisioned providing customers with comprehensive insights into their entire IT investment.
“That’s worth a lot to customers,” says Furlong, “not only in a financial sense but in an experience sense for their users. That’s game-changing. That’s exciting.”
Working together, Datacom built its service atop HP’s Workforce Experience Platform. This strategic integration allows Datacom’s customers to receive real-time fleet health reports containing actionable data. As a result, they can optimize the return on investment (ROI) of their IT assets and identify areas for improvement more effectively.
HP and Datacom are delivering a fantastic measure together with Datacom Insights, circularity services, and HP’s great end user compute products.- Greg Furlong
Business Outcomes
Empowering customers to make business decisions with confidence
With the power of WXP, Datacom collects telemetry data across a customer’s fleet, offering visualizations and interpretations into various aspects such as hardware, software, security, and Windows 11 Readiness.
With the HP Workforce Experience Platform leveraging invaluable data insights and removing the guesswork, our customers benefit from a deeper understanding of what is happening across their business. This clarity empowers our customers to maximize their IT investments and make impactful business decisions.- Greg Furlong
Furthermore, HP empowers Datacom’s customers to head off problems before they occur through intelligent anticipation and resolution, eliminating reactive troubleshooting workflows that take up valuable time.
By utilizing WXP, Datacom enables its customers to maximize their IT investments, transform the end-user experience, and contribute to a more sustainable fleet, achieving its ultimate goal of leveraging technology as a force for good.
The strategic partnership demonstrates the power of combining innovative solutions and cutting-edge technologies for business success, sustainability, and responsible IT practices. The potential for further growth and impact is significant, promising continued innovations in IT management.
HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to resolve IT issues before they arise, protect against cyber threats, and personalize IT for every employee’s needs.
Subscribe to the HP Workforce Experience Blog or schedule a consultation with our team to begin optimizing your IT capabilities today.
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Frequently asked questions
Here's everything you need to know about WXP.
WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1
WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.
The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.
WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.
The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.
The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.
WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.
A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.
The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
- Recommendations: Identify issues from device data and survey results to share recommended actions.
- Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
- Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.
Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.
